Dear Customers (Malaysia SMS),

Please be informed that starting 1 September 2024, the Malaysian Communications and Multimedia Commission (MCMC) will enforce the blocking of SMS messages containing URLs, phone numbers, and requests for personal information. This applies to all Peer-to-Peer (P2P) and Application-to-Peer (A2P) SMS communications in Malaysia. You can read more about this notice on the MCMC official announcement here MCMC announcements.

To ensure your communication remains effective and compliant, we recommend considering the WhatsApp Business API (WABA) as an alternative. WABA allows you to send rich media messages, including links, while benefiting from higher engagement rates and secure, encrypted communications.

For further details on how to transition to WhatsApp Business API, please contact our team.

Thank you for your understanding and cooperation.
SMS Team

Dear Customers (Malaysia SMS)

We wanted to inform you of an important regulatory update from the Malaysian Communications and Multimedia Commission (MCMC). Starting 1st September 2024, all SMS content sending to Malaysia recipients must not include URLs and/or contact information.

Operators and industry players are currently appealing to either extend this deadline or remove the requirement. However, if this regulation is enforced, any SMS containing URLs or contact information will be either masked/removed to ensure delivery or blocked.

We will keep you updated as soon as we have more information.

Thank you for your understanding and cooperation..

Thanks and regards,
SMS Team

Dear Valued Customer (for Malaysia SMS),

Greetings from SMS Team,

Please be informed that DIGI, Malaysia operator will conduct technical maintenance during the period indicated below:

Details:

Start: 13 JUNE 2024, 00:00 (GMT +8)

End: 13 JUNE 2024, 06:00 (GMT +8)

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window (All services (MT/MO/DN))

Sincerely,
SMS Team

Dear Customers (Malaysia SMS)

We received an urgent instruction from the Malaysian Communications and Multimedia Commission (MCMC) stating that, due to the resurgence of scam cases linked to fraudulent SMS messages and to further strengthen consumer protection, all SMS messages containing prohibited content for both Peer-to-Peer (P2P) and Application-to-Peer (A2P) communications in Malaysia shall be blocked by 1 June 2024.

Prohibited content collectively refers to the use of hyperlinks, requests for users' personal information, and call-back telephone numbers within SMS contents.

We understand that this is short notice. However, this is an urgent request from MCMC.

We, along with other industry players, are arranging a meeting with MCMC to appeal and discuss this decision and are trying to get the operators to extend the deadline until 1 September 2024.

We will update you as soon as we have more information.

Rest assured, you can continue to send messages to us during this period. Our dedicated team will monitor them closely.

Thanks and regards,
SMS Team

Dear Valued Customer (for Malaysia SMS),

Greetings from SMS Team,

Please be informed that Celcom Axiata Bhd, Malaysia operator will conduct technical maintenance during the period indicated below:

Details:

Start: 04 December 2023, 00:00 (GMT +8)

End: 04 December 2023, 06:00 (GMT +8)

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window (All services (MT/MO/DN))

Sincerely,
SMS Team

Dear Valued Customer (for Singapore SMS),

Greetings from SMS Team,

Please be informed that StarHub Mobile, Singapore operator will conduct technical maintenance during the period indicated below:

Details:

Start: 14 November 2023 3AM UTC +8

End: 14 November 2023 7AM UTC +8

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window

Sincerely,
SMS Team

Dear Valued Customer (for Singapore SMS),

Greetings from SMS Team,

Please be informed that StarHub Mobile, Singapore operator will conduct technical maintenance during the period indicated below:

Details:

Start: 11 November 2023 3AM UTC +8

End: 11 November 2023 7AM UTC +8

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window

Sincerely,
SMS Team

Dear Customer (for SMS to Malaysia),

We would like to bring to your attention an important update regarding the recent press statement issued by the Malaysian Communications and Multimedia Commission (MCMC) on the implementation of restrictions on URLs and phone numbers in SMS communications.

Here is the link : https://www.mcmc.gov.my/en/media/announcements/pelaksanaan-tindakan-sekatan-keseluruhan-terhadap

As per the MCMC's directive, starting from 2nd July 2023, URLs and phone numbers are prohibited from being sent via SMS.

However, we are pleased to inform you that our shortcode is allowed to carry messages containing URLs and phone numbers, after they have been submitted and approved for whitelisting.

According to MCMC announcement, there are 6 categories allow to send legit SMS URL and phone numbers, there are:
1: Institusi kewangan;
2: Program bantuan (Government aid), khidmat pesanan awam dan inisiatifinisiatif oleh Kerajaan;
3: Perkhidmatan komersial yang disediakan dengan persetujuan (consent) oleh pengguna;
4: Perkhidmatan kandungan mudah alih (mobile content services) dan perkhidmatan bernilai tambah (value add services);
5: Komunikasi Internet benda (Internet of things); dan
6: Perkara-perkara lain yang akan ditentukan dari semasa ke semasa.


Kindly submit info below and submit for approval:
1) Brand or service the SMS originates from
2) Types of SMS: OTP/Notification/Marketing
3) Sample content (include sample content which contains URL, phone number or asking for personal information if any)

Sincerely,
SMS Team

Dear Customer (for SMS to Malaysia),

We would like to bring your attention on recent announcement where Malaysia telco regulator (MCMC) had mandated to all Malaysia MNOs to implement blocking of SMS that contain the follow 3 items in the message content:

1. URL link

2. Mobile number or fixed line number

3. Request for personal details - not limited to name, NRIC, banking details, and etc.

Here is the link : https://www.mcmc.gov.my/en/media/announcements/sekatan-terhadap-kandungan-khidmat-pesanan-ringkas

Sincerely,
SMS Team

Dear Customer (for SMS to Malaysia),

Please be advised that there have been significant incidents of fraudulent and phishing activities lately causing the Telcos to express concerns.

As such, we will be taking steps to ensure suspicious URLs in such SMS content are masked to protect mobile subscribers. Effective immediately, all SMS message campaigns containing embedded URL shorteners will be blocked.

Moving forward, you may request URLs to be whitelisted via our support team to ensure they are not masked.

Thank you for your understanding.

Sincerely,
SMS Team

Dear Valued Customer,

Greetings from SMS Team,

As of NOV 11, 2022, we only support TLS v1.2. The support for previous versions has been discontinued. If you are using a TLS version lower than 1.2, you won't be able to send any requests to our platform.

Sincerely,
SMS Team

Dear Partner,

Please be advised that only Person-to-Person (P2P) SMS are affected by the temporary blocking of messages with embedded links from any network as announced by Globe Telecom this afternoon, September 30, 2022.

This directive will not affect Application-to-Person (A2P) SMS or legitimate SMS broadcasts using masked Sender IDs. iSMS maintains its position to recommend and encourage all of its subscribers to avoid using external links as those suspected to be fraudulent will still be automatically blocked.

In a statement released by Globe's Chief Information Security Officer, Anton Bonifacio, with the blocking of sending and/or delivery of P2P SMS with external links, less potent smishing incidents in the coming days will hopefully be expected.

iSMS would like to thank its valued partners for their collaboration and support in the initiatives implemented against smishing campaigns.

Rest assured that efforts to implement stricter protocols are constantly improved.

Reference link:
https://www.cnnphilippines.com/business/2022/9/30/Globe-text-message-link-scam-spam.html
https://www.rappler.com/technology/globe-telecom-temporarily-blocks-texts-website-links-fight-spam-message/

Moving forward, you may request URLs to be whitelisted via our support team to ensure they are not masked.

Sincerely,
SMS Team

Dear Valued Customer,

Greetings from SMS Team,

Please be informed that a planned maintenance will be held as follows:

Sincerely,
SMS Team

Dear Valued Customer (for Philippines SMS),

Greetings from SMS,

We are sending you this notice regarding the prohibition when it comes to broadcasting promotional messages beyond 7am-9pm. Considering that the sending of messages is beyond our's control, we will be requiring all our clients under iSMS take note on this.

This notice states that, when it comes to guidelines on the push messaging particularly the Promotional messages, you as the client shall undertake to indemnify and hold free and harmless iSMS and telcos if you send broadcast beyond 7am-9pm and that it is your liabilities if you do so.

Thank you for your understanding.

Sincerely,
SMS Team

Dear Valued Customer (for Malaysia SMS),

Greetings from SMS Team,

Please be informed that Celcom Axiata Bhd, Malaysia operator will conduct technical maintenance during the period indicated below:

Details:

Start: 06 August 2021 00:00 UTC +8

End: 06 August 2021 06:00 UTC +8

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window

Sincerely,
SMS Team

Dear Valued Customer (for Malaysia SMS),

Greetings from SMS Team,

Please be informed that U-Mobile, XOX Com Sdn Bhd ,Tunetalk, Webe (Packet One), Malaysia operator will conduct technical maintenance during the period indicated below:

Details:

Start: 05 August 2021 4:00 AM +8

End: 05 August 2021 6:00 AM + 8

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window

Sincerely,
SMS Team

Dear Valued Customer (for Philippines SMS),

Greetings from SMS Team,

Due to the recent incidents of spoofing and sending of malicious SMS, we were tasked by telco partners to implement immediate blocking of the following sender IDs:

Should you wish to continue to send traffic using these sender IDs, we will require the necessary LOAs -- LOA from the Brand owner authorizing iSMS. If there are any other parties involved, the brand should authorized those parties.

Sincerely,
SMS Team

Dear Customer (for SMS to Philippines),

Please be advised that there have been significant incidents of fraudulent and phishing activities lately causing the Telcos to express concerns.

As such, we will be taking steps to ensure suspicious URLs in such SMS content are masked to protect mobile subscribers. Effective immediately, all SMS message campaigns containing embedded URL shorteners will be blocked.

Moving forward, you may request URLs to be whitelisted via our support team to ensure they are not masked.

Thank you for your understanding.

Sincerely,
SMS Team