Cloud PBX + WhatsApp + AI Response

Automate call follow-ups on WhatsApp, answer instantly with AI, and handover to Agent when needed.

Cloud PBX connects calls to WhatsApp with AI auto-response and agent handover

Our integrated solution connects your Cloud PBX IVR to WhatsApp Business API and an AI response engine. After a caller chooses an option, we drop the line and initiate WhatsApp, send a greeting, and let users ask questions via WhatsApp. They can type MENU to see options, send 9 for Cloud PBX help, or type AGENT for human takeover.

How It Works — Step by Step

Step-by-step flow: Cloud PBX IVR to WhatsApp initiation, auto greeting, AI replies, MENU, 9 for PBX help, AGENT handover

Step	Description
1	Incoming Call (Cloud PBX IVR): Caller dials your main number. IVR options: 7 = Agent, 8 = SMS + WhatsApp Business API, 9 = Cloud PBX Info.
2	Call Ends & WhatsApp Initiates: After selection, Cloud PBX drops the call and auto-sends a WhatsApp message to the caller’s number.
3	Auto Greeting: User receives a WhatsApp greeting (template) with next steps and quick-reply hints.
4	AI Answers: User asks questions in WhatsApp. Our AI server replies based on the selected knowledge base (PBX help, product info, support, etc.).
5	Type “MENU” to list available options. Shortcuts and quick actions are displayed for faster navigation.
6	Type “9” to get Cloud PBX AI answers directly in WhatsApp. The system auto-switches knowledge base to PBX help.
7	Type “AGENT” to escalate to a human. If AI cannot solve the query or it’s out-of-scope, we route to your team.
8	Agent Takeover: A company agent joins the same WhatsApp thread and continues the conversation until resolved.

Key Benefits

Unified Voice + WhatsApp + AI

Seamlessly connect IVR to WhatsApp. Reduce missed calls with automatic follow-ups and instant answers.

Smooth Agent Handover

Type AGENT at any time to reach a human. Conversations remain in one WhatsApp thread.

Official WhatsApp Business API (WABA) compliance with templates and policies

Official WABA Channel

Meta-approved templates and policies for long-term reliability and brand safety across MY/SG/ID.

Fast, Observable, Scalable

Low latency replies, real-time delivery analytics, webhook callbacks, and enterprise-grade scaling.

Sample WhatsApp Messages

WhatsApp chat showing MENU, 9 for PBX help, and AGENT for human handover

Type	Example
Initial Greeting	Hi {{name}}, thanks for calling {{brand}}. You selected WhatsApp Support. Reply `MENU` to view options, `9` for PBX help, or `AGENT` to chat with a human.
MENU	Available options: 1) Billing 2) Technical Support 3) PBX Help (`9`) 4) Talk to an `AGENT`.
AGENT Handover	Thanks! Transferring you to a {{brand}} agent now. Please hold—our team will reply shortly.

Deploy WhatsApp with AI in Days

Use our standard sender to start fast, or onboard your own verified number. We’ll help with template strategy and approvals.

SMS Coverage for All Countries Worldwide

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Cloud PBX + WhatsApp + AI Response

How It Works — Step by Step